Reference

How Our Legal Terms Work for You

Using 9999bt means your account, wallet activity, and access to the lobby are all covered by these terms — and eligibility depends on your local law and the region you access from.

Account eligibility depends on local lawbKash, Nagad, Rocket wallet terms applyPolicy applies to all lobby accessContact support for any legal query
9999bt How Our Legal Terms Work for You
REACH OUR LEGAL TEAM

Contact Us About Any Legal Query

If something in these terms is unclear, or if you need to raise a concern about your account, your payment history, or how your data is handled, our support team is the right place to start. You can reach us through live chat, email, or your account message centre — whichever works best from your device.

Team online

Live Chat

Open live chat from inside your account dashboard. This is the fastest way to get a response on any legal or policy question about your account or wallet activity.

Email Support

Send a detailed message to our support address for anything that needs a written record — data requests, account disputes, or policy clarification tied to bKash or Nagad transactions.

Account Message Centre

Log in and use the in-account message centre to raise a formal query. Replies are linked to your account so there is a clear thread for any legal or compliance matter.

HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We take how we handle your account information seriously. Here is a plain summary of the practices that apply to every account on the platform — from how your payment data moves to who can request a change.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. If you close your account, we retain records for the period specified in our policy before deletion.

Cookie Use

We use cookies to keep your session active, remember your wallet preference — bKash, Nagad, or Rocket — and improve how the lobby loads on your mobile device.

Account Security

Your account is protected by OTP verification on login and on wallet withdrawals. Do not share your PIN or OTP with anyone — our team will never ask for these details.

Requesting Changes

To update personal details, request a data export, or ask for account deletion, contact support via live chat or email with your registered mobile number and wallet ID for verification.

Common Questions About Our Legal Terms

Below are the questions we hear most often about how our legal terms apply to accounts, payments, and data in Bangladesh. If yours is not listed here, reach out via live chat.

Eligibility depends on your local law and the region you access from. It is your responsibility to confirm that using the platform is lawful in your jurisdiction before opening an account.

Yes. Any deposit or withdrawal made via bKash, Nagad, or Rocket is covered by our account terms alongside the wallet provider's own conditions. Both sets of rules apply at the same time.

We retain account and transaction records for the period required by applicable rules. After account closure, data is held for that retention window and then deleted per our policy.

Yes. Contact support via live chat or email, provide your registered mobile number and wallet ID for identity verification, and we will process your data request from there.

We mark the revision date clearly on the policy page. If you continue using your account after a change, that is treated as acceptance of the updated terms. Check back regularly.

Raise the dispute through your in-account message centre or by emailing support. Include your account reference and the payment method used — bKash, Nagad, or Rocket — so we can trace the transaction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.